Reverse Logistics Association: RL Quote

RL Quote

RFI ID 116 - Leading North American Asset Management 3PSP Seeks ERP Solutions for Their Remanufacturing, Refurbishing, and Repair Operations.
Estimated Annual Volume / Revenue:	$150K-$300K
Length of Service:	12 months
Date Posted:	November 7, 2008
Responses Due By:	November 21, 2008
Request for Information:
A leading North American Asset Value Recovery 3PSP is seeking an integrated ERP systems software solution to improve the overall efficiency, productivity, quality control and multi-department information sharing of its remanufacturing, refurbishment and repair operation. The compay's business objective is to realize a maximum return on retired computers and IT equipment for their clients. This 3PSP handles several thousand units a week. Your service solution needs to have real time visibility in the production process with enhanced information access and reporting. The provider whose core capabilities best suit this company's needs will be asked to provide a demonstration of their solution capabilities. The candidate should provide guidance and hands-on implementation of a multi-feature, door-to-door, integrated software solution with core strengths in: shop floor control, repair process management, WMS integration, inventory tracking for product and parts, quality control oversight at multiple stations, logistics, shipping and tracking, time and materials cost tracking, packaging, sales order creation/fulfillment and accounting integration. The solution would need to be hosted by the company to insure security and continuity, and not remotely hosted (such as web based) as would be the case with a Software-as-a-Solution capability. Company wants a brief overview of your software solution business module applications as outlined above and proof of category specific and/or other highly relevant experience. Company seeks to select a provider by December 2008, and hopes to begin implementation in Q1 of 2009. Limit your responses to no more than three pages giving your company bio, brief financials, your solution capabilities, relevant experience, ease of implementation, as well as rates per user, implementation as a percentage of software costs, training and support.

Please submit your response to RFI ID 116 so it can be forwarded to the originator of this RFI.

RFI ID 114 - ON HOLD - OEM looking for In-Country Customer Service Support & Reverse Logistics in Asia Region
Estimated Annual Volume / Revenue:
Length of Service:	36 months
Date Posted:	August 4, 2008
Responses Due By:	October 8, 2008
Request for Information:
OEM looking for 3PSP for regional support in China, Australia, New Zealand, India, and UAE that can provide both customer support and reverse logistics. For customer support, looking for both phone and email support. Customer support would be provided in Chinese, English, and Indian languages. All interactions with OEM would be in English. For reverse logistics, OEM is looking for shipping/receiving, warehouse, screen & light repair (mix and match of components). When responding only give a brief company profile with the proper contact information. Include details as to the size, capabilities of your organization including product and component testing capabilities, current global customers, facilities locations, your perceived strengths and weaknesses, and brief financials. Limit your response to three pages.

Please submit your response to RFI ID 114 so it can be forwarded to the originator of this RFI.

RFI ID 113 - CLOSED - Large OEM is seeking a 3PSP Partner to Manage Electronic Equipment Using Multiple Recovery Channels to Increase Revenue
Estimated Annual Volume / Revenue:	Weekly Returns, 1400
Length of Service:	36 months
Date Posted:	July 14, 2008
Responses Due By:	August 1, 2008
Request for Information:
A large OEM is seeking a 3PSP partner to handle the asset management of electronic products through multiple recovery channels while handling exchanges, refunds, customer service calls, and also having a web based sales tool to increase recovery revenue. Provider must have the capability to process a large volume of returned items weekly. Provider must have the capability to provide detailed reports indicating inventory movement. Total Weekly Volume - 1400 returned items Examples of returned items include but are not limited to flat panel TV's, cell phones, wireless products, camcorders, cameras, power supplies, battery chargers, video game systems and games, and software. When responding only give a brief company profile with the proper contact information. Include details as to the size, capabilities of your organization including product and component testing capabilities, current global customers, facilities locations, your perceived strengths and weaknesses, and your commitment to safety, security, and protecting the environment. Include the last five years of financials and whether or not you are listed as a diverse supplier by SBA, NMSDC, or WBENC. Limit your response to two pages.

Please submit your response to RFI ID 113 so it can be forwarded to the originator of this RFI.

RFI ID 111 - ON HOLD-A Large Electronic OEM looking for a 3PSP in Canada to Handle Reverse Logistics
Estimated Annual Volume / Revenue:
Length of Service:	24 months
Date Posted:	July 9, 2008
Responses Due By:	July 31, 2008
Request for Information:
A large consumer electronic OEM is looking for a 3PSP partner to handle forward/reverse logistics. 3PSP Responsibility: 1)Receiving of return goods from retailers and consumers for evaluation and appropriate processing. 2)Validation of the return to the RMA per OEM specifications (format and content to be provided). RMA info will be emailed to 3PSP weekly. 3)Documentation of product damages / exceptions 4)Uploading the required receipt information into the WEB based interface. 5)Ship replacement product to consumer. 6)Ship replacement products to retailers and send defective product back to OEM. 7)EDI capability. 8)WMS must be integrated to OEM. 9)Sort returned products to s/n level. Interested 3PSP's should respond by submitting a company profile, capabilities, brief financials, and your facility location(s). Please limit response to 3 Pages

Please submit your response to RFI ID 111 so it can be forwarded to the originator of this RFI.

RFI ID 106 - CLOSED - A Large E-Retailer Needs a 3PSP to manage assets of Returned Products
Estimated Annual Volume / Revenue:	Closed
Length of Service:	12 months
Date Posted:	June 23, 2008
Responses Due By:	August 25, 2008
Request for Information:
A large E-Retailer needs a 3PSP to manage assets of returned products. These returned products cover a variety of categories including apparel, shoes, bedding, furniture, electronics and house wares. Volume is approximately five truck containers per week, with seasonal peak volumes of 25 truck containers per week. Interested 3PSP's should respond by submitting a company profile, capabilities, brief financials, and your facility location(s). Your response must be limited to two pages in length.

Please submit your response to RFI ID 106 so it can be forwarded to the originator of this RFI.

RFI ID 103 - CLOSED - Apparel manufacturer/retailer looking to outsource reverse logistics operations
Estimated Annual Volume / Revenue:	$ 1 million+
Length of Service:	12 months
Date Posted:	January 11, 2008
Responses Due By:	January 22, 2008
Request for Information:
Large national Apparel Fashion retailer is requesting information from 3PLs with coverage in North America which provide reverse logistic services capable of processing the following: 1. Reverse logistic for over 400 retail stores in the U.S. and U.S. territories 2. Capable of managing over 30,000 carton (average 29" x 17" x 12" 40 lbs) returns annually 3. Competent with the administering of company store return policy (to be furnished once 3PL is qualified as potential provider) 4. 3PL staff needs to be proficient in communicating with retail stores and corporate offices 5. Qualified to handle store-to-store transfers 6. Central distribution center located in western United States 7. Web access and tracking - complete visibility of return to receipt to final disposition - ability for immediate status of the return in the RL process mandatory 8. Reporting - ability to provide immediate incomplete/complete shipment status essential - shipment should generate/trigger automatic "Proof of Shipment" 9. Invoicing - receipts to be submitted with store specific and company business unit account information 10. Necessary resources to guide possible future implementation in wholesale returns and store deliveries. Implementation would be rolled out as Phase II wholesale returns - Phase III store deliveries. Customer is also looking to maximize best practices of how to handle products to minimize cost. Please respond with a description of your experience and capabilities by January 22, 2007. Also, include contact information and brief summary of financials. Your reply needs to be less then 2 pages with your qualifications and 1/2 page of financials. Actual RFQ (Request of Quote) may be forwarded to companies that meet customer's requirements and respond to the RFI.

Please submit your response to RFI ID 103 so it can be forwarded to the originator of this RFI.

RFI ID 101 - Memory Shipping Foam - Looking for a Company to Recycle/Reuse it.
Estimated Annual Volume / Revenue:	Varies
Length of Service:	1 months
Date Posted:	September 18, 2008
Responses Due By:	October 18, 2008
Request for Information:
Looking for a company to recycle/reuse truckloads of Pink/Black Memory Foam that was used in shipping computer parts. It is ready for pickup today. The foam is clean and stored in huge plastic bags. Any questions include them in your RFI response. Limit your response to one page.

Please submit your response to RFI ID 101 so it can be forwarded to the originator of this RFI.

RFI ID 98 - CLOSED - CANADA - OEM Looking for Receiving Operation in Canada, and a Purchase of All Returned Goods.
Estimated Annual Volume / Revenue:	Annual Volume : 40,000
Length of Service:	12 months
Date Posted:	September 10, 2007
Responses Due By:	September 17, 2007
Request for Information:
OEM Responsibility: 1) Return of goods to a central receiving location, * ES products are defined as goods other then television products. Examples would be; Home Theater, DVD, DVDR, Audio & Portable Audio, CD, etc. * CD products are defined as all television products. Examples would be, but not limited to; LCD, Plasma and CRT television. 2) Updating the warranty entitlement database to OEM RMA engine 3PSP Parties Responsibility: 1)Receiving of goods 2)Validation of the return to the RMA per OEM specifications (format and content to be provided) 3)Documentation of damage / exceptions 4)Uploading the required receipt information into the OEM RMA engine 5)Resolution of exceptions or RMA discrepancies Based upon agreement and terms, immediate payment based upon the approved receipt records sent to OEM or an OEM Agent 6) Removal of any OEM product warranty or call center information. 7)*****OEM will not accept claims nor provide call center support for the purchased goods****** 8) Responsible for proper cleaning (cosmetic & stored content), repair, refurbishing, upgrading, packaging and handling of the OEM branded product Coverage of the product warranty on all items purchased 9) Secure spare parts and accessories for repair and refurbishment of products purchased. OEM will assist where possible via the OEM Spare Parts group 10) Assume all liability and cost associated with the transportation, storage, repair and refurbishment, shipment, warranty terms to customers and re-sale of the purchased products. ACTUAL RFQ (REQUEST FOR QUOTE) WILL BE FORWARDED TO COMPANYS WHO MEET OEM REQUIREMENTS, BY RESPONDING TO THIS RFI.

Please submit your response to RFI ID 98 so it can be forwarded to the originator of this RFI.

RFI ID 96 - CLOSED - North America - Service provider for in-home aservice for CE products and white goods
Estimated Annual Volume / Revenue:	$400K
Length of Service:	24 months
Date Posted:	August 8, 2007
Responses Due By:	August 30, 2007
Request for Information:
3PL Integrator is looking for service providers for on site service, providing in-home service for Consumer Electronics and White Goods appliances. Provider must be able to dispatch technicians to cover North America, primarily the US and some Canada, to the customer's home. Service provider will perform service and restore the customers' products to proper operating condition per manufacturer specifications. Appointments must be schedule with the customer prior to arrival. Strong IT integration capabilities required along with technical resources across the geography. Limit response to three-pages with information about the dispatch capability and the number of technicians under contract. Please include a financial overview along with organizational information and an overview of IT capability

Please submit your response to RFI ID 96 so it can be forwarded to the originator of this RFI.

RFI ID 92 - North America - Large retail company looking for 3rd party to pack & ship used store fixtures and equipment nation wide.
Estimated Annual Volume / Revenue:
Length of Service:	12 months
Date Posted:	July 27, 2007
Responses Due By:	August 21, 2007
Request for Information:
This will be a new service that we would like to provide to our prospective buyers. SELECTION CRITERIA: Established company of at least 5 years. Must have store fixture packing experience. Must be able to have enough crews to work during the same time period at different locations. Must be a financially secure company. Needs to supply packing materials and labor. Must have technology to provide,on site quotes, from remote locations, for complete packing, crating and shipping. Please provide references, history about company and an estimated cost of materials and labor. Please limit the response to two pages.

Please submit your response to RFI ID 92 so it can be forwarded to the originator of this RFI.

RFI ID 91 - CLOSED - Indonesia - Major Computer OEM is seeking field service 3PSP for Indonesia
Estimated Annual Volume / Revenue:	TBD
Length of Service:	24 months
Date Posted:	June 20, 2007
Responses Due By:	July 13, 2007
Request for Information:
Major Computer OEM is seeking field service 3PSP for Indonesia. Computer OEM is looking for service providers to execute on site service for customer in which the service provider has dispatched qualified and trained technician/engineer to the customer's location. Perform and restore the customers' system to proper operation condition in accordance to the proper steps. Return a working operating system to customer's location; in the case of Depot Services, the replacement of a whole unit. Technician/Engineer must be on the site within a day when notified. It is preferred that the Technician/Engineer is near OEM customer sites for accessibility. This is an on-call or standby FAE Service. Limit response to two-pages with financial overview.

Please submit your response to RFI ID 91 so it can be forwarded to the originator of this RFI.

RFI ID 90 - CLOSED - North America - Wireless/Telecommunications OEM is seeking In-Field Scrap and Recycling Program 3PSP
Estimated Annual Volume / Revenue:	TBD
Length of Service:	24 months
Date Posted:	June 5, 2007
Responses Due By:	June 15, 2007
Request for Information:
Wireless/Telecommunications OEM is seeking competitive bids for the outsourcing of its in-field scrap and recycling program. Overview- OEMs Authorized Service Centers (ASCs), distribution centers, and outside processing facilities hold excess and obsolete materials requiring disposal and recycling (Scrap Materials). Some of these Scrap Materials offer OEM the opportunity to recuperate revenue through the mining of precious metals and components, but require the remaining materials to be disposed of in an environmentally safe manner. OEM seeks a 3PSP to Coordinate removal of scrap materials, conduct recovery efforts on applicable parts, complete scrap and destruction of remaining materials, submit reports detailing recovery levels and scrap poundage, and present documentation confirming environmentally compliant disposal including certificates of destruction. Materials Assemble phones, CCA boards, electrical components, plastics, batteries, accessories, and literature. Locations Majority of Scrap is from the Continental US and Latin America. Enviromental Standards ISO 14001, ISO 9001, and applicable local environmental laws. Responses are Due by Friday 5pm PST, June 15, 2007 Please submit any questions to rlquote@rltinc.com

Please submit your response to RFI ID 90 so it can be forwarded to the originator of this RFI.

RFI ID 89 - CLOSED - Mexico - Manufacturer looking for Field Service and Potential Rework/Sorting Facility Service for Northern, Mexico.
Estimated Annual Volume / Revenue:	units 600K
Length of Service:	12 months
Date Posted:	May 30, 2007
Responses Due By:	June 28, 2007
Request for Information:
An ODM/OEM manufacturer of Thermal Chassis products has a manufacturing plant is in the Far East. The ODM has many Hub sites located around the world. The OEM is looking for Field Service Providers (preferably local service providers) that can support them effectively, in Northern Mexico, Average Volume (Pieces) Shipped Per Month: Mexico: 45K~50K Field Application Engineering (FAE) Service Requirements: 1) FAE must have relevant technical capabilities in hand to conduct an FA analysis. Capability to analyze the commodity related failures and communicate with website to take containment actions and keep the lines running with out stopping. 2) Must have the strong communication and leadership ability to oversee the reworking/sorting on time if the need arise. Note: The 3PSP must at least have a rework/sorting facility near by. This is in anticipation of a huge volume or screening, sorting or reworking facility in Northern Mexico. However, the 3PSP must provide a quotation per piece before engaging on the activity, this will be decided on an as needed basis. 3) 3PSP must be on the site within a day when notified. It is preffered that the 3PSP is near OEM customer sites for accessibility. This is an on-call or standby FAE Service. OEM prefers to be charged an HOURLY Basis service fee to start. Limit responses to 2 pages with financial overview. Questions email to rlquote@rltinc.com

Please submit your response to RFI ID 89 so it can be forwarded to the originator of this RFI.

RFI ID 88 - CLOSED - Hungary/Czech - Manufacturer looking for Field Service and Potential Rework/Sorting Facility Service for Hungary and Czech
Estimated Annual Volume / Revenue:	units 480K
Length of Service:	12 months
Date Posted:	May 30, 2007
Responses Due By:	June 28, 2007
Request for Information:
An ODM/OEM manufacturer of Thermal Chassis products has a manufacturing plant is in the Far East. The ODM has many Hub sites located around the world. The OEM is looking for Field Service Providers (preferably local service providers) that can support them effectively, in Hungary/Czech, Average Volume (Pieces) Shipped Per Month: Hungary/Czech: 40K~45K Field Application Engineering (FAE) Service Requirements: 1) FAE must have relevant technical capabilities in hand to conduct an FA analysis. Capability to analyze the commodity related failures and communicate with website to take containment actions and keep the lines running with out stopping. 2) Must have the strong communication and leadership ability to oversee the reworking/sorting on time if the need arise. Note: The 3PSP must at least have a rework/sorting facility near by. This is in anticipation of a huge volume or screening, sorting or reworking facility in Hungary/Czech. However, the 3PSP must provide a quotation per piece before engaging on the activity, this will be decided on an as needed basis. 3) 3PSP must be on the site within a day when notified. It is preffered that the 3PSP is near OEM customer sites for accessibility. This is an on-call or standby FAE Service. OEM prefers to be charged an HOURLY Basis service fee to start. Limit responses to 2 pages with financial overview. Questions email to rlquote@rltinc.com

Please submit your response to RFI ID 88 so it can be forwarded to the originator of this RFI.

RFI ID 87 - CLOSED - Brazil - Manufacturer looking for Field Service and Potential Rework/Sorting Facility Service for Brazil
Estimated Annual Volume / Revenue:	units 240K
Length of Service:	12 months
Date Posted:	May 30, 2007
Responses Due By:	June 28, 2007
Request for Information:
An ODM/OEM manufacturer of Thermal Chassis products has a manufacturing plant is in the Far East. The ODM has many Hub sites located around the world. The OEM is looking for Field Service Providers (preferably local service providers) that can support them effectively, in Brazil, Average Volume (Pieces) Shipped Per Month: Brazil: 20K Field Application Engineering (FAE) Service Requirements: 1) FAE must have relevant technical capabilities in hand to conduct an FA analysis. Capability to analyze the commodity related failures and communicate with website to take containment actions and keep the lines running with out stopping. 2) Must have the strong communication and leadership ability to oversee the reworking/sorting on time if the need arise. Note: The 3PSP must at least have a rework/sorting facility near by. This is in anticipation of a huge volume or screening, sorting or reworking facility in Brazil. However, the 3PSP must provide a quotation per piece before engaging on the activity, this will be decided on an as needed basis. 3) 3PSP must be on the site within a day when notified. It is preffered that the 3PSP is near OEM customer sites for accessibility. This is an on-call or standby FAE Service. OEM prefers to be charged an HOURLY Basis service fee to start. Limit responses to 2 pages with financial overview. Questions email to rlquote@rltinc.com

Please submit your response to RFI ID 87 so it can be forwarded to the originator of this RFI.

RFI ID 86 - CLOSED - India - Manufacturer looking for Field Service and Potential Rework/Sorting Facility Service for India
Estimated Annual Volume / Revenue:	units 240K
Length of Service:	12 months
Date Posted:	May 30, 2007
Responses Due By:	June 28, 2007
Request for Information:
An ODM/OEM manufacturer of Thermal Chassis products has a manufacturing plant is in the Far East. The ODM has many Hub sites located around the world. The OEM is looking for Field Service Providers (preferably local service providers) that can support them effectively, in India, Average Volume (Pieces) Shipped Per Month: India: 20K Field Application Engineering (FAE) Service Requirements: 1) FAE must have relevant technical capabilities in hand to conduct an FA analysis. Capability to analyze the commodity related failures and communicate with website to take containment actions and keep the lines running with out stopping. 2) Must have the strong communication and leadership ability to oversee the reworking/sorting on time if the need arise. Note: The 3PSP must at least have a rework/sorting facility near by. This is in anticipation of a huge volume or screening, sorting or reworking facility in India. However, the 3PSP must provide a quotation per piece before engaging on the activity, this will be decided on an as needed basis. 3) 3PSP must be on the site within a day when notified. It is preffered that the 3PSP is near OEM customer sites for accessibility. This is an on-call or standby FAE Service. OEM prefers to be charged an HOURLY Basis service fee to start. Limit responses to 2 pages with financial overview. Questions email to rlquote@rltinc.com

Please submit your response to RFI ID 86 so it can be forwarded to the originator of this RFI.

RFI ID 85 - CLOSED - North America - Retailer is looking for Repair Service for Small Gas Engines.
Estimated Annual Volume / Revenue:	units 120,000yr
Length of Service:	36 months
Date Posted:	May 1, 2007
Responses Due By:	May 18, 2007
Request for Information:
Large North American Retailer with more the 1000 locations, is looking for a repair service with a single location anywhere in US to service small engines and gas powered equipment. The 3PSP needs strong relationships with small engine OEMs, ability to perform 3rd party billings, and capacity to service up to 120,000 small engines and gas-powered equipment per year. Keep in mind these volumes are seasonal. Desired 3PL, but not essential: - Existing successful operation - Certified Technicians on pay roll - Liability Insurance Limit responses to 2 pages with financial overview. Questions email to rlquote@rltinc.com

Please submit your response to RFI ID 85 so it can be forwarded to the originator of this RFI.

RFI ID 84 - CLOSED - NA Retailer is looking for 3PL partner for Pick Up/Drop Off Service.
Estimated Annual Volume / Revenue:	units 100,000yr
Length of Service:	36 months
Date Posted:	May 1, 2007
Responses Due By:	May 18, 2007
Request for Information:
Large National Retailer is looking for a logistics company with National Coverage with the ability to pick up/drop off over 100,000 pieces per year of odd-shaped consumer products from all 1800 locations. Logistics are Monday through Friday. Also looking to maximize best practices of handling products to minimize cost. Desired 3PL, but not essential: - Fleet of trucks - Liability insurance - Own drivers Limit responses to 2 pages with financial overview, and provide references of current logitics customers. Questions email to rlquote@rltinc.com

Please submit your response to RFI ID 84 so it can be forwarded to the originator of this RFI.

RFI ID 82 - CLOSED _ North America - Major Computer and Laptop OEM is looking to partner with a 3PSP/OEM for its internal repair operations
Estimated Annual Volume / Revenue:
Length of Service:	24 months
Date Posted:	April 22, 2007
Responses Due By:	May 11, 2007
Request for Information:
OEM has substantial investment in labor and equipment for BGA repair is seeking to maintain its core competencies while partnering with 3PSPs/OEMs to minimize overhead costs and maintain experienced workforce. Open to all kinds of sophisticated electronic repair options such as GPS, Cable/Satellite boxes, Military, Aerospace, etc. 3PSPs who are looking to minimize overhead costs can take advantage of skilled personnel and facility infrastructure. OEMs who are looking to maintain internal repair operations will be able to negotiate independent line operations. Response should include - 1. Expertise in Reverse Logistics 2. Industries served 3. Technologies / services rendered 4. Contact information for executive staff Limit responses to 2 pages with financial overview.

Please submit your response to RFI ID 82 so it can be forwarded to the originator of this RFI.

RFI ID 81 - CLOSED - Chicago Based Retailer is looking for liquidation/broker
Estimated Annual Volume / Revenue:	8M
Length of Service:	24 months
Date Posted:	March 1, 2007
Responses Due By:	April 27, 2007
Request for Information:
Chicago Based Retailer is looking for liquidation/broker that gets rid of returns from various products including consumer electronics, appliances, pharmaceuticals, food and consumables. Prefer to deal with liquidation or brokerage firms with established sales channels and/or current relationships with Retailers, OEMs, ODMs, or 3PSPs providing the same service to these companies for potential partnership. Broker may be responsible for receiving; inspecting all units for damage; record required data, i.e. product serial numbers, customer info, product disposition, etc. on a per RA (Return Authorization) basis. Please provide brief details on your company, what you currently sell, and type of product, warranty?s if you have them, and your ability to management fulfillment for e-tail orders. Strong management team, financials, and good D&B report a must. Please send 2-page response with company highlights. Questions email to rlquote@rltinc.com

Please submit your response to RFI ID 81 so it can be forwarded to the originator of this RFI.

RFI ID 80 - CLOSED - OEM seeks Third Party Logistics (3PL) partner
Estimated Annual Volume / Revenue:	7,000,000
Length of Service:	24 months
Date Posted:	February 27, 2007
Responses Due By:	May 11, 2007
Request for Information:
The OEM wants to help take the company to the next level. They are tasked with developing the processes, partners and resources to provide clients with best-in-class warehousing, logistics, packaging, and Manufacturing Support Services. The OEM would like to set up appointments to discuss an extensive RFI for 3PL partners for expansion. The Company is not interested in courting a whole bevy of providers, but would rather concentrate on 3-4 prime candidates. The prime candidates will be financially very stable, with strong management and a reputation for great customer service. We are very optimistic about 2007 and anticipate increasing our business 15-20%+. This will be accomplished not only through new business but also through increased business from our existing companies by establishing long-term partnerships. Please send 2-page response with company highlights. Questions email to rlquote@rltinc.com

Please submit your response to RFI ID 80 so it can be forwarded to the originator of this RFI.

RFI ID 79 - CLOSED - Conglomerate is looking for Medical Device Processing/Repair
Estimated Annual Volume / Revenue:	16M
Length of Service:	36 months
Date Posted:	February 27, 2007
Responses Due By:	May 30, 2007
Request for Information:
Conglomerate is looking for Medical Device Processing/Repair. We would like to find the best current providers and evaluate possible outsourcing. We are currently analyzing current RL process and trying to determine what is the best model for this type of service. What we want to look into are the following areas: Benchmarking: What technology for RL is out there? What do other medical device manufactures do? What software is used for returns initiation and authorization? Outsourcing: Have the necessary certifications & registrations to handle medical products. What is being offered for partnership possibilities? What 3PSP are currently provide service to medical device manufacturers? Who offers an entire end-to-end solution for medical devices? Limit responses to 2 pages with financial overview. Questions email to rlquote@rltinc.com

Please submit your response to RFI ID 79 so it can be forwarded to the originator of this RFI.

RFI ID 78 - CLOSED - US firm seeking Electronics Recycling
Estimated Annual Volume / Revenue:	10M
Length of Service:	24 months
Date Posted:	March 2, 2007
Responses Due By:	April 20, 2007
Request for Information:
US Firm is interested in learning about potential opportunities to partner with its logistics, aerospace and defense companies. Prime candidate will be capable of recycling +10 million pounds a year of various electronics including printed circuit boards, IC?s, plastics, metals, etc for consumer electronics. The objective is to have partners with NO Landfill processes. Key Objectives are * Maximize Revenue for materials that can be recycled * Save on Destruction cost * Destruction Certification Strong potential references from other large Retailers, OEMs, ODMs, or 3PSPs are a major plus. Qualified companies will be asked to fill out, more extensive RFI. Please submit a two-page response to RL quote Questions email to rlquote@rltinc.com

Please submit your response to RFI ID 78 so it can be forwarded to the originator of this RFI.

RFI ID 73 - CLOSED - Leading Telecom Company Seeks Forward & Reverse Warehousing Solution
Estimated Annual Volume / Revenue:	8M
Length of Service:	24 months
Date Posted:	November 15, 2006
Responses Due By:	December 22, 2006
Request for Information:
A leading telecommunications company is examining the integration of forward and reverse logistics operations in the US into a single warehouse. All forward logistics operations is either new or restocked equipment sourced using the company's inventory management system, excluding the RMA processes (repair & return) currently outsourced. The assets are used and/or excess telecom equipment of which the 3PL or 3PSP will be required to receive, identify parts (electronic cards, power supplies, modems, cabinets, frames and routers) and determine final disposition. The anticipated volume within a year is approximately 50,000 pieces. Disposition Type - Reuse / Redeployment (determine what parts have reuse opportunity based upon a set of inventory rules) - Sale (Consignment or Direct Sale) - Scrap *IMPORTANT: Respondents are asked to recommend a solution that would best achieve the characteristics and uniqueness of the two distinct logistical functions (forward and reverse) and acknowledge advantages and disadvantages of such a strategy.* It is not the intent of the member company to separate the functions between two companies. Note: Forward logistics warehouses in inventory over 1.3M in component and unit parts, and the 50,000 is the anticipated reverse portion. The preferred location would be Eastern US and this is a materials moving process, not an IT process.

Please submit your response to RFI ID 73 so it can be forwarded to the originator of this RFI.

RFI ID 71 - CLOSED - Major data storage OEM requires RL partner for growing Canadian operations. Cross dock rma process only. Opportunity for future growth and services.
Estimated Annual Volume / Revenue:	3000+
Length of Service:	36 months
Date Posted:	October 4, 2006
Responses Due By:	October 6, 2006
Request for Information:
Major HDD and data storage manufacturer is working to increase sales in Canada and requires reverse logistics services on a limited scope for Canadian customers. The problem: We distribue a comparatively low volume of high dollar value product to end users and distribiutors in the Canadian market. Current reverse logistics services are provided from the US. Unacceptable delays in customer service are being experienced. The Solution: Your services within Canada to receive returned product from our Canadian customers and redistribute new/refurbished product within an acceptable time frame. Times will vary by product but are between 24 and 72 hours of receipt of ship request. Immediate need is for 3 product lines, about 12-15 part numbers. Your inventory will be replenished from our US operations. Opportunity: Upon demonstrated proficiency and partnership, there is an opportunity for the successful candidate to provide services for our other products for which we are currently using an alternate solution. Business is growing and we do not expect volumes to be flat over the next 3 years and well in to the future. Time frame: NOW. We require an immediate solution.

Please submit your response to RFI ID 71 so it can be forwarded to the originator of this RFI.

RFI ID 68 - CLOSED - Major Consumer Electronics Company Seeks Global Fulfillment 3PSP
Estimated Annual Volume / Revenue:	3.5M Yearly
Length of Service:	36 months
Date Posted:	August 1, 2006
Responses Due By:	August 31, 2006
Request for Information:
Requirements 1. Expertise in parts procurement for reverse logistics fulfillment 2. Provide names and examples of companies you are currently working with to support parts distribution 3. Automation capabilities & IT systems used to manage parts distribution network 4. Identify your inventory control process 5. State Warehouse locations- (sites needed) North America (Dallas), Central Europe, Asia Pacific, Latin America 6. Give examples of direct order fulfillment process 7. Reporting functionality for on hand inventory, open po's, forecasting, cost of materials, financial tracking, etc... 8. Provide current financial statement 9. State how you can help us achieve long term profitability * Inventory Control use 1000 parts as base line High levels goals Implement a fully outsourced parts distribution model with minimal, upfront and ongoing IT investment. Partner with a strategic vendor that can scale and add incremental industry specific services to the RL supply chain. Provide global parts management and parts distribution to include planning, ordering, inventory control and all other elements of parts distribution network. Ensure automated methodologies are utilized to manage entire parts distribution network. * Any questions must be submitted by 8/18 * RFI completion date is 8/31 * Please limit number of pages sent to 2 pages of executive responses, and 1 page financials * Forward any SOW **For RLA members please see the attached doc under My Profile.

Please submit your response to RFI ID 68 so it can be forwarded to the originator of this RFI.

RFI ID 61 - CLOSED - Major Data Storage and Retail Product OEM seeking global Reverse Logistics Partner
Estimated Annual Volume / Revenue:	Pending
Length of Service:	36 months
Date Posted:	November 1, 2005
Responses Due By:	December 18, 2005
Request for Information:
Potential partner will have the ability to provide full reverse logistics functions globally. The preferred partner will have a regional presence in North America, Europe, and the Asia Pacific in order to provide full global coverage. In the event that costs and processes vary significantly between participants, business may be awarded separately in each region. Partner will receive, test, repair, return defective product to vendors, provide regionally compliant scrap services, fulfill customer RMA's within 24 hours, maintain an inventory of warranty fulfillment parts and SKU's, and provide regular managemnt reporting. Partner should expect to perform all functions related to managing a production shop floor to APICS standards, including: Transportation Management, Inventory Management, Master Production Scheduling, Master Demand Scheduling and Order Management. Company should be able to receive RMA orders via EDI and provide order fulfllment data in return via EDI.

Please submit your response to RFI ID 61 so it can be forwarded to the originator of this RFI.

RFI ID 59 - CLOSED - A major OEM of PCs, Laptops and peripheral products is seeking a Third Party Service Provider (3PSP) in Latin America to process products returned from their customers.
Estimated Annual Volume / Revenue:	TBD
Length of Service:	12 months
Date Posted:	September 12, 2005
Responses Due By:	January 19, 2006
Request for Information:
The products to be processed are PC (notebooks, desktops, PDAs, servers etc) and PC related (displays, printers, scanners etc) products, which will be manufactured and marketed to customers in the following countries: * Brazil * Mexico * Argentina * Colombia * Chile * Uruguay A 3PSP will be required to provide comprehensive Warranty and Post Warranty Field Replaceable Unit (FRU) parts support, call center, web based support and repair operations.

Please submit your response to RFI ID 59 so it can be forwarded to the originator of this RFI.

RFI ID 56 - CLOSED - Major US semiconductor capital equipment manufacturer seeking consultant / project management services to stream line and help implement optimized reverse logistics operation
Estimated Annual Volume / Revenue:	Not disclosed
Length of Service:	6 months
Date Posted:	August 29, 2005
Responses Due By:	September 30, 2005
Request for Information:
Reverse Logistics Scope of Work: 1. Based upon best known methods (BKM's) outline, define roles and responsibilities (R&R) and project manage the implementation of the most efficient process for moving inventory from internal / external world wide customers to internal / external repairs facilities with final movement of return to stock (either to Phoenix based or depot based locations) o Focused goal is on the ease of movement through out the channel with the ability to track movements via technology o Reduced cycle time from customer back to stock o Reduction in cost from the current process. Freight and personnel handling 2. Outline, define R&R and project manage the implementation of a process for tracking the warranty status of spare parts of: o OEM / Internal source (supplier) warranty liability to equipment supplier (customer) o Equipment supplier ( supplier) warranty liability to end customer 3. Recommendation of what types of equipment supplier spare parts to bring back for repair based upon customer delight and financial benefits to the company 4. Recommendation of financial valuation of returned material for o Core units ( non-repaired) o Post repaired units o Returned to stock units o Recommendation for when and how to re-credit warranty reserve during the above indicate phases 5. Recommendation for the process flow and R&R of spare parts going through failure analysis ( internally / externally) with final communication back to end customer 6. Recommendations on reverse logistic operational and financial metrics which benefit all stakeholders (customers, operations, financial etc...) 7. Recommendation with defined R&Rs for getting reluctant customers to return material back to equipment supplier o How do we increase velocity of returns? 8. Recommendation of in source or outsource based upon equipment suppliers' business model which provides benefit for all stakeholders (customers, operations, financial etc...) 9. Seek to maximize the best utilization of equipment suppliers SAP IT system, as opposed to implementation of any other rider software 10. SAP knowledge required

Please submit your response to RFI ID 56 so it can be forwarded to the originator of this RFI.

RFI ID 34 - CLOSED - A Dallas-based private equity firm wants to buy and operate a third party reverse logistics company (ies).
Estimated Annual Volume / Revenue:	15,000,000
Length of Service:	3 months
Date Posted:	June 2, 2005
Responses Due By:	August 30, 2005
Request for Information:
A Dallas-based private equity firm wants to buy and operate a third party reverse logistics company (ies). The two principals have over 30 years of leadership and managerial experience and have held senior executive positions in the building products, logistics, telecommunications and professional services industries. One principal has spent 17 years in and around logistics. The firm has a complete due diligence team and is prepared to move quickly to close transactions that meet their criteria which includes: 1. Prefer companies located in the Southwestern US 2. $15 million revenue and/or $1.5 million cash flow 3. Strong customer relationships and/or contracts 4. Prefer companies servicing high tech (ie PC) clients 5. Strong managers in key areas 6. Prefer companies with proprietary processes 7. Motivated seller

Please submit your response to RFI ID 34 so it can be forwarded to the originator of this RFI.

RFI ID 33 - CLOSED - Major ODM Needing Notebook Motherboard Repair.
Estimated Annual Volume / Revenue:	5,000,000
Length of Service:	24 months
Date Posted:	April 15, 2005
Responses Due By:	May 13, 2005
Request for Information:
Major ODM that build notebooks for the top two largest brand name notebook companies, is looking for a repair depot for notebook motherboards. BGA replacement is a must and this will be a high volume repair operation, up to 10,000 board per month. The service requirements are 1. Notebook computer mother board repair 2. TAT 3 days 3. Yield > 98% 4. DOA rate < 0.5% 5. 90 days re-repair rate < 3%

Please submit your response to RFI ID 33 so it can be forwarded to the originator of this RFI.

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