May 13, 2012
Effective Product Returns using PLM
13 May 2012-I write this post based on my latest experience of buying two products from a leading retailer and then returning them both after scarcely being able to use either one. Every one of us has experienced this common scenario on a regular basis.
The first product was a home water filter made by Fortune 100 chemicals major and the second product was a piece of furniture made by leading producer of “ready to assemble” residential furniture.