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June 1, 2004

Industry Guru Donald F. Blumberg dies at age 69

Donald BlumbergDonald F. Blumberg, age 69, who was known worldwide for shaping the high-tech service industry, died on May 29th, from heart failure. Blumberg, who resided in Dresher, PA, founded his Ft. Washington, PA-based consulting firm, DF Blumberg Associates in 1969. He played a role in pioneering the Independent Service Industry and Multi-Vendor Service Market, as well as advancing the use of advanced technology to manage service business. Through his company, Blumberg helped develop the service business strategies of many of today’s largest and leading high-tech service organizations including but not limited to IBM, AT&T, Verizon, Amdahl, Fujitsu, Siemens, GE, ABB, SAP, Microsoft, Xerox, etc. Earlier in his career he worked for the United States government, serving as the Principal Deputy Assistant to the Secretary of Defense for Installation and Logistics and in the private sector in management consulting as President and CEO of Decision Sciences Corporation. Blumberg’s education included a B.S. in Electrical Engineering, Moore School of the University of Pennsylvania, an M.B.A. and Ph.D. course work in Applied Economics from the Wharton School. He was also a graduate of Central High School in Philadelphia, PA.

A highly-respected author, Blumberg published over 300 articles and papers on the service industry in publications such as the Journal of the Association of Field Service Managers, The S-Business Journal Computer/Electronics Service News, Micro service Management, Data Communications Magazine, Chilton’s Instrumentation and Control Systems Magazine, Building Maintenance, Maintenance Technology, The American Management Association Journal, Electronic Business, and The Professional Journal. Donald Blumberg also wrote two books, Managing Service as a Strategic Profit Center (published by McGraw-Hill) and Managing High-Tech Services Using a CRM Strategy(published by St. Lucie Press), which are the culmination of his 40 years of experience in the industry. They are acclaimed by service professionals as the essential guide to running a service business. A third book on Managing Closed Loop Reverse Logistics Supply Chains is due out later this year.

Blumberg lectured extensively in the United States, Canada, Europe, and the Far East on topics related to service. He was often a speaker for the professional organizations to which he belonged, including the Association For Service Managers International (AFSMI), the National Association of Service Managers (NASM), the Institute of Management Consultants (IMC), the Independent Service Industry Association (SIA), and many others.

Blumberg earned the Certified Management Consultant accreditation from the Institute of Management Consultants. In addition, he received the Patton Service Publication Awards for Best Book and Best Article, and the Dr. S.B. Ross Award for distinguished achievement in the service industry.

Blumberg is survived by his wife, Judy Toplin Blumberg, his son, Michael Blumberg and his wife, Beth, along with his daughter, Susan Fellus and her husband, Victor. His grandchildren are Gabriel, Jacob and Julia Fellus and Aaron Blumberg.

Funeral services were held Tuesday, June 1, 2004, at Goldsteins Funeral Home on North Broad Street.