Outsourcing Service Delivery -- The Control of Materials Costs

Speaker: Claude Laval, Hewlett-Packard

Presentation explaining ways to control costs of servicing customer products through proper spare parts management for all service options, spare parts inventory by service providers, the differnt aspects of the four types of returns and how speed of processing is vital, the oomplexities of IWR’s and OOW’s costs, advanced exchange options where good product is shipped first then the defective is shipped back later, support demand forcasting, the RTV process, understanding of the material flows and costs during product supoort life, analytics on repair limitations and EOL scrapping, and using correct metrics to drive WNR costs down.

$99 — Item Details »