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President's Welcome and Industry Overview presented at the RLTS Amsterdam 2007 Conference and Expo. Provided overview of RLA and numerous services available, as well as an update on the growth of the Association. Additional discussion of industry size and growth, along with an overview of some key statistics and trends. (23 pages)Speaker: Gailen Vick, President, RLASpeaker: Steve Huff, Director, Market Research, RLA
$79 — Item Details »
RLA President's closing remarks at the end of the RLTS Amsterdam 2007 Conference and Expo. (22 pages)Speaker: Gailen Vick, RLA
Questions used during panel discussion on "Methods of RL Outsourcing" with Bell, Cisco, DEX, and IBM representatives. (10 pages)Moderator: Jan Willem Rustenburg, Gordian Logistics Experts BV
$59 — Item Details »
Questions used during panel discussion on "WEEE & RoHS Impact on OEMs & 3PSPs." (7 pages)Moderator: Chris Ernst, Accerio BV
Questions used during panel discussion on "New Ways To Streamline Operations, Drive Profits and Delight Customers" conducted at the RLTS Amsterdam 2007 Conference and Expo. (9 pages)Moderator: Eelco Dijkstra, Euphoria Consulting
Questions used during panel discussion on "Reverse Logistics Issues in the Retail Industry" at the RLTS Amsterdam 2007 Conference and Expo. (4 pages)Moderator: Steve Huff, RLA
Keynote address entitled "Bringing Simplicity To Life" presented at the RLTS Amsterdam 2007 Reverse Logistics Conference and Expo. Includes discussion about changing service delivery concept from "cost control" to "value creation". (18 pages) (Note: This presentation differs slightly from the actual presentation given.)Speaker: Wim van Gils, VP and GM, Global Customer Service, Philips Consumer Electronics, Europe
$149 — Item Details »
Presentation delivered at the RLTS Amsterdam 2007 Conference and Expo. Discussed end-of-life product flow, and the need for corporate stewardship, with the result of less material in landfills. (15 pages)Speaker: Gary Bothmann, Electronic Recycling Trading
$129 — Item Details »
Presentation on "Optimizing Reverse Logistics In A Globalized World" delivered at the RLTS Amsterdam 2007 Conference and Expo. (32 pages)Speaker: Jacob Verhagen, DHL Exel Supply Chain
Presentation on "Design and Operation of Recycling Facilities" delivered at the RLTS Amsterdam 2007 Conference and Expo. (33 pages)Speaker: Dr. Manbir Sodhi, University of Rhode Island
Presentation on "Added Value of Decision Support Systems for Strategy Design and 3rd Party Negotiations" delivered at the RLTS Amsterdam 2007 Conference and Expo. (29 pages)Speaker: Peter Vanderschaeghe, Mobius
Presentation on "Who Cares About The Customer?" delivered at the RLTS Amsterdam 2007 Conference and Expo. (14 pages)Speaker: Nick Sellers, Sykes
RL research in UK retail sector was presented in "Managing Reverse Logistics to Improve Performance" at the RLTS Amsterdam 2007 Conference and Expo. (19 pages)Speaker: Professor John Cullen, University of Sheffield
Presentation on "How Permanent Packaging Solutions Can Reduce Costs and Enhance RL Practices" delivered at the RLTS Amsterdam 2007 Conference and Expo. (19 pages)Speaker: Scott Ermeti, Pelican Products
Presentation on "Scenarios and Strategies in Retail Asset Protection and Recovery" delivered at the RLTS Amsterdam 2007 Conference and Expo. (17 pages)Speaker: Kristin Secreto, SiRAS
Presentation on "Thinking Forward in Reverse Logistics" delivered at the RLTS Amsterdam 2007 Conference and Expo. (42 pages)Speaker: Mark Eldridge, Spring Global Mail
Presentation on "Reverse Supply Chain - The Challenges" delivered at the RLTS Amsterdam 2007 Conference and Expo. (24 pages)Speaker: Fabrice Lamarche, Hewlett-Packard GmbH
Presentation on "Reverse Logistics: Extended Enterprise Perspectives" delivered at the RLTS Amsterdam 2007 Conference and Expo. (24 pages)Speaker: Bob Horton, ClickCommerce
Research report on "Sectorial Differences in the Reverse Logistics Market in Flanders" delivered at the RLTS Amsterdam 2007 Conference and Expo. (26 pages)Speaker: Sven Verstrepen, Flanders Institute of Logistics
Presentation on "How Green Is Your Software?" delivered at the RLTS Amsterdam 2007 Conference and Expo. (11 pages)Speaker: Conor Carton, Adobe Systems Software
Research report on "Strategic Response To The WEEE Directive" delivered at the RLTS Amsterdam 2007 Conference and Expo. (14 pages)Speaker: Dr.ir. Harold Krikke, CentER Applied Research
Presentation on "Ensuring Service Quality Meets Your Customer's Goals, Priorities and Expectations" delivered at the RLTS Amsterdam 2007 Conference and Expo. (37 pages)Speaker: Brad Schultz, Sun Microsystems, Inc.
Presentation on "After-Sales Service as the Driver for Continuous Business Improvement" delivered at the RLTS Amsterdam 2007 Conference and Expo. (20 pages)Speaker: Andre Olde Hampsink, Cycleon Speaker: Fred van Dongen, Plantronics
Case study on "Kiala Service Integration with HP IPG" delivered at the RLTS Amsterdam 2007 Conference and Expo. (20 pages)Speaker: Chantal Leclercq, HP
Presentation on "Cisco's Reverse Logistics Journey" delivered at the RLTS Amsterdam 2007 Conference and Expo. (33 pages)Speaker: Francine Carrick, Cisco Systems
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