Conference & Expo Highlights
Singapore's second annual Reverse Logistics Trade Shows Conference and Expo took place on October 25-27, 2005. With the over 230 registered attendees, OEMs, ODMS, Branded Companies, Retailers, 3PLs and 3PSPs gathered from across the globe to share best practices, discuss industry issues and strategize on how to make the industry stronger. "The RLTS show in Singapore
was unquestionably the best place in the world to find out about the state
of the art in Reverse Logistics in Asia. Indeed, it may be the only place,"
stated Andrew Katcher, CEO, Rapid Results, Inc.
A complete list of the companies that attended is available on the Event Attendees page.
The number of exhibitors participating in the expo doubled from 2004 with Exhibitors and Sponsors taking advantage of the opportunity to connect with current and potential key business partners. "For companies with a global strategy the Singapore, Amsterdam and Las Vegas RLTS conferences are a must" said Lennie Myers, Chief Marketing Officer at Image Microsystems, Inc. "Image Microsystems has been a partner and exhibitor at all three and will continue to do so in the coming year."
Conference sessions and panel discussions focused on industry-specific issues such as the Future of Reverse Logistics, Retail Reverse Logistics Issues, Growth Opportunities and Improving the RL Supply Chain.
Pictures from the Conference and Expo are now available.
Introducing a new feature of the Reverse Logistics Association newsletter - every month we will provide the opportunity for readers to participate in an RL related survey. Information will be collected and analyzed then results will be published on the RLA website.
Do you remember the last good customer service experience you had? Probably not. But most people can recall a bad one, and they won't just remember, they will tell others about it too. Research shows that after a good customer experience, most people will share their experience with 3-5 people. That's called good word of mouth. But after a bad experience, we tend to talk a whole lot more - up to 20 people per bad experience. There's nothing worse than a customer who feels scorned. 
Sydney, expecting a hassle in trying to return a gift given to her daughter, was not looking forward to making the trip to her local Target Store, where she believed the item was purchased. She finally made the trip with GameBoy and child in tow. As Sydney approached the Guest Services desk, her anxiety further increased by the intimidating posted sign: "A receipt dated within 90 days is required for all returns & exchanges." With no receipt, Sydney stepped up to the counter anyway and, before she could finish her dissertation on why she should be entitled to a refund or store credit, the Guest Services clerk interrupted her with "It's not a problem." 
The laptops and Wi-Fi Hotspot Server (P2 desktop computer) that are being used at the RLTS conferences worldwide is a demonstration of sustainability through refurbishment.
Singapore 2005 conference presentations are now available for download.
Today was the final day of another very successful Reverse Logistics Conference and Expo in Singapore hosted by the Reverse Logistics Association. This show featured another collection of great speakers who shared with us their data, experiences and advice on Reverse Logistics, with an Asian Pacific twist.
RLA has arranged for a special performance of