| Upcoming Meetings |
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August 27th @ 12n – 1pm EDT September 24th @ 12n – 1pm EDT October 22nd @ 12n – 1pm EDT December 3rd @ 12n – 1pm EST January 7th @ 12n – 1pm EST 12:00 PM EDT +1-218-486-8700 access code 126291 |
Roy is President of RoShar Associates, LLC, a company focused on "Education, Training and Consulting Services for Product Service and Support Professionals". We believe end-users of products and support services continue to set the expectations and performance metrics that manufacturers and service providers must exceed to assure brand differentiation and customer loyalty.
He is an experienced executive in the product service and support profession with over 25 years of direct management of end-user customers, manufacturers, suppliers and field service providers. This practitioner-based experiential knowledge is directly applied to executive level strategic business planning sessions, education and training materials, workshop curriculums and client business improvement engagements.
Roy's functional infrastructure background includes field service operations, service parts management, service training, service documentation, field engineering, forward/reverse logistics, depot repair, new product launch, quality control/assurance manufacturing, engineering, marketing and sales support. His experience was gained during his career with Xerox Corporation, Recognition Equipment, Digital Telecommunications Systems, Management Metrics Services and Patton Consultants. He is coauthor of the Service Parts Handbook, Second Edition.
He holds a Bachelor of Science Degree in Applied Science and Industrial Technology from Rochester Institute of Technology. He is a CFSM (Certified Field Service Manager) and member of AFSMI (Association for Services Management International). Roy is on the Board of Directors of NASM (National Association of Service Managers) and serves as Chairman of the Education and Certification Committee. He is a regular attendee and presenter at Reverse Logistics Association, WBR/Interlog and NASM events.
Contact Roy at 972-741-9009 or RJSteele@RoSharAssociates.com .
Past RLA Participation
• Workshop - "Service Parts Management Strategies"
- Las Vegas 2008 • Las Vegas 2009
The Spare Parts Management Committee is organized to promote and share knowledge across the industry and continually explore new ideas to achieve total optimization of service parts inventory. The committee will strive to improve awareness across organizations through education, workshops, white papers, and direct communication on best practices, common practice and member experiences.
Committee Charter
Meeting Notes 11-04-07
Meeting Notes 24-07-09
Chairperson - Roy J. Steele, RoShar Associates LLC
RLA Advisor - Dave Whitley, Reverse Logistics Association
Members:
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